AnimeCollectibles UK

Data we collect and why

We collect personal data to fulfil orders, manage accounts, provide customer support and communicate product updates. Typical categories include name, email address, billing and shipping address, telephone number, order history and payment transaction metadata. When you sign up for newsletters we store your email address and subscription preferences. For support and returns we may store correspondence and photographs of items you provide to facilitate claims. We also collect technical data such as IP addresses and device information for security, fraud prevention and analytics.

Lawful bases include performance of a contract (order processing), legitimate interests (fraud prevention and service improvement), and consent (marketing emails and cookies where required). We only use consent where required by law, and you can withdraw consent at any time using the links in our communications or via account settings.

Cookies and similar technologies

Our site uses cookies to enable core functionality, remember your preferences and support analytics. A non-intrusive cookie consent control is available while you browse. Essential cookies are required for checkout and account functions; analytics and advertising cookies are only set where you provide consent. You can manage or withdraw cookie consent via the cookie control in the bottom-right corner of the site. We do not sell personal data to third parties. Where we use service providers to process data on our behalf, contracts require appropriate technical and organisational measures to protect your data.

Data sharing and third parties

We share data when necessary to deliver your order, with couriers, payment processors and manufacturers for pre-order fulfilment. Where third parties process personal data on our behalf, we select providers with strong security credentials and use written contracts to ensure compliance with data protection standards. We may share information where required by law, or to protect our rights, customers or property. International transfers are minimised; where transfers outside the UK or EEA are required we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions where available.

Your rights and how to exercise them

Under data protection law you have the right to request access to personal data we hold about you, request correction of inaccurate data, request erasure in certain circumstances, request restriction of processing, object to processing based on legitimate interests, and request data portability where applicable. You can withdraw consent for marketing at any time. To exercise your rights, contact our data protection officer at [email protected] or use the support contact form on the contact page. We will respond within the legally required timeframes. If you remain dissatisfied you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

For account or order queries it helps us to include your order number and registered email address in the request. We will verify identity before acting on requests to protect privacy and security.

Security, retention and updates

We maintain technical and organisational measures to protect personal data, including encryption for sensitive information in transit and access controls for staff. We retain transaction and order records for the period required by tax and commercial law, typically up to seven years, and other personal data only for as long as needed to provide services or as required by law. We regularly review retention policies and update security practices as technology evolves. If a data breach occurs that presents a risk to your rights and freedoms we will notify you and the ICO as required by law.

Contact for privacy matters

If you have questions about this policy or wish to make a privacy request, contact us at:

We may update this policy from time to time. Changes will be effective when posted and substantial changes will be highlighted by email to account holders where required by law.